Complaining is a PainBy Kim Phelan
Article Date: 09-01-2012
Copyright(C) 2012 Associated Equipment Distributors. All Rights Reserved.
So is hearing it. But armed with good tools and tactics, perhaps you can improve more of your customers’ experiences.
I enjoy poking a little fun as much as the next guy. In fact, finding the humor in a company or individual that has, shall we say, fallen short of the mark, can lift your mood or at least salvage your sanity, which might otherwise be jeopardized by one of life’s party-poopers.
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