Construction Equipment Distribution magazine is published by the Associated Equipment Distributors, a nonprofit trade association founded in 1919, whose membership is primarily comprised of the leading equipment dealerships and rental companies in the U.S. and Canada. AED membership also includes equipment manufacturers and industry-service firms. CED magazine has been published continuously since 1920.

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SECTION: Editor’s Note

Questions or feedback?
Contact Kim Phelan at (800) 388-0650 ext. 340.

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Complaining is a Pain

By Kim Phelan

So is hearing it. But armed with good tools and tactics, perhaps you can improve more of your customers’ experiences.

I enjoy poking a little fun as much as the next guy. In fact, finding the humor in a company or individual that has, shall we say, fallen short of the mark, can lift your mood or at least salvage your sanity, which might otherwise be jeopardized by one of life’s party-poopers.

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Associated Equipment Distributors (AED) is an international trade association representing companies involved in the distribution, rental and support of equipment used in construction, mining, forestry, power generation, agriculture and industrial applications. AED member dealers are unique in that they are each authorized, via contract with an original equipment manufacturer, to inventory, sell and service new machinery in a given geography. More than 90% of AED's factory authorized dealers rent construction equipment as well. The Associated Equipment Distributors strongly adheres to and strongly advocates principles of integrity, ethics and fairness. The AED urges its members to conduct their businesses ethically and compatibly with the free enterprise system and the laws which govern it. Contractors can locate factory authorized construction equipment dealers at the MachineMart® web site.
Administrative Offices 600 22^nd Street, Suite 220 Oak Brook, IL 60523 Phone: 630-574-0650 Fax: 630-574-0132	©2013 Associated Equipment Distributors, Inc. E-Mail \| Privacy Policy \| Security Policy	Washington Headquarters 601 Pennsylvania Ave., NW Suite 900 Washington, DC 20004 Phone: 800-388-0650