Complaining is a Pain - Editor’s Note
Construction Equipment Distribution magazine is published by the Associated Equipment Distributors, a nonprofit trade association founded in 1919, whose membership is primarily comprised of the leading equipment dealerships and rental companies in the U.S. and Canada. AED membership also includes equipment manufacturers and industry-service firms. CED magazine has been published continuously since 1920. Associated Equipment Distributors
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SECTION: Editor’s Note

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Contact Kim Phelan at (800) 388-0650 ext. 340.

Complaining is a Pain

By Kim Phelan

Article Date: 09-01-2012
Copyright(C) 2012 Associated Equipment Distributors. All Rights Reserved.

So is hearing it. But armed with good tools and tactics, perhaps you can improve more of your customers’ experiences.

I enjoy poking a little fun as much as the next guy. In fact, finding the humor in a company or individual that has, shall we say, fallen short of the mark, can lift your mood or at least salvage your sanity, which might otherwise be jeopardized by one of life’s party-poopers.

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